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Refund Policy

Returns
Our policy lasts 30 days from delivery. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalized merchandise cannot be returned due to your misspelling or incorrect size choice. Our software shows you what the item will look like before you order. But we guarantee the quality of our goods, so to be eligible for a return, your item must have a manufacturing defect.

Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Email us at support@bluegorillainc.com.

Refunds (if applicable)
Our commitment is to deliver the product you ordered. We have a very simple return policy.

We will replace or refund your purchase if there is a manufacturer defect. Manufacture defects include things such as rips, tears, holes and faded printing.

Returns for any other reason will incur a 15% restocking fee.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping and Delivery

We, along with every other major retailer, get some of our products from China. Although we work with only highly trusted manufactures that are both fast, and who provide superior quality and workmanship, sometimes, there are issues regarding shipping that are 100% out of our control. Some of these issues include shipping delays from China, and shipping delays from the United States Postal Service. In some cases it may take 30 days to receive your item.

If your item has not been delivered within 30 days of shipment date and our USPS/shipment tracking investigation shows no movement in their system, we will refund your payment.

If your item has not been delivered within 30 days of your shipment date and our USPS/shipment tracking investigation shows your package coming in a reasonable amount of time we will not be able to issue a refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bluegorillainc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Shoes: If your shoes do not fit we will gladly exchange them for a different size.

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bluegorillainc.com


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